Q&A reference

Email deliverability questions, answered

One page per question. Each answer leads with the verdict, cites the vendor documentation behind every number, and ends with the fix.

What is a good email bounce rate?

Under 1% is healthy, 2% needs investigating, 5%+ is an emergency. The bounce-rate benchmarks ESPs actually publish, plus the triage table to fix yours.

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Why are my Mailchimp emails going to spam?

Mailchimp campaigns landing in spam? The four real causes: unauthenticated sending domain, shared IP reputation, list decay, engagement. And the DNS fix.

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How to authenticate email for marketing

The platform-agnostic setup order: sending subdomain, SPF include, custom DKIM, DMARC with rua, alignment check, policy ramp. With live ESP doc links.

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What is SPF flattening?

SPF flattening swaps include: mechanisms for raw IPs to beat the 10-lookup limit. When it helps, when it silently breaks, and the alternatives that age better.

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Why are my newsletters going to spam?

Four causes: failed SPF/DKIM/DMARC, no one-click unsubscribe, complaints over 0.3%, dead engagement. What Gmail and Yahoo actually require, plus the fix.

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What is Google Postmaster Tools?

Google Postmaster Tools explained: the v2 dashboards, DNS TXT setup, the 0.3% spam-rate line, and how to read it before moving DMARC to p=reject.

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What is Microsoft SNDS?

SNDS is Microsoft's free per-IP reputation portal for Outlook.com senders. What it shows, how to sign up, its limits, and how it pairs with DMARC reports.

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What are DMARC aggregate reports?

Daily XML files sent to your rua address: every source IP, message counts, disposition, SPF/DKIM results. What's inside one and how to read it.

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Why is DMARC failing but SPF passes?

SPF checks the Return-Path domain; DMARC needs it to match your From domain. Why ESP bounce domains, forwarding, and strict aspf break alignment.

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How do I move from DMARC p=none to p=reject?

The staged playbook from p=none to p=reject: monitor with rua, fix alignment per sender, ramp pct through quarantine, then enforce. Timelines and rollback.

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Does DMARC affect email marketing?

Yes. Google and Microsoft require DMARC for bulk senders, misalignment sends campaigns to spam, and enforcement unlocks your BIMI logo in the inbox.

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Why did my email get clipped in Gmail?

Gmail clips HTML over ~102KB behind a View entire message link. What counts toward the limit, why it hurts opens and unsubscribes, and how to slim the template.

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Decoding a specific bounce code instead? Look it up in the SMTP error-code reference →