What is the new Viewer role on the Palisade platform?

The Viewer Role on the Palisade platform provides a read‑only window into domain activity. It’s built for Managed Service Providers (MSPs) who need to show customers a high‑level overview without allowing any configuration changes.

Who can use the Viewer Role?

MSPs can assign the role at both the Domain Group and individual Domain levels. A Group‑level Viewer automatically inherits permissions for any new domains added to that group.

Where do you assign the Viewer Role?

You can add Viewers from the Domain Management, Domain Group Management, or User Management pages within Palisade.

What can Viewers see?

What can Viewers NOT do?

Quick Takeaways

Frequently Asked Questions

Why does Palisade offer a Viewer Role?

The Viewer Role lets MSPs give clients visibility into email security metrics without risking accidental changes. It balances transparency with protection.

Can a Viewer access the Domain Scanner?

Yes, Viewers can open the Domain Scanner page but cannot generate or manage the widget, keeping the environment read‑only.

Is the Viewer Role available for existing customers?

Absolutely. You can assign the role to any user via the management pages, whether they’re new or already on the platform.

Do Viewers see the same data as admins?

Viewers see the same reports and dashboards as admins, but they lack any edit or configuration controls.

How does the role affect billing?

The Viewer Role is included in existing plans at no extra cost. It’s a permission setting, not a separate license.