Why does Palisade offer a Viewer Role?

The Viewer Role lets MSPs give clients visibility into email security metrics without risking accidental changes. It balances transparency with protection.

Can a Viewer access the Domain Scanner?

Yes, Viewers can open the Domain Scanner page but cannot generate or manage the widget, keeping the environment read‑only.

Is the Viewer Role available for existing customers?

Absolutely. You can assign the role to any user via the management pages, whether they’re new or already on the platform.

Do Viewers see the same data as admins?

Viewers see the same reports and dashboards as admins, but they lack any edit or configuration controls.

How does the role affect billing?

The Viewer Role is included in existing plans at no extra cost. It’s a permission setting, not a separate license.

What is the new Viewer role on the Palisade platform?

By Taylor TabusaOctober 1, 20251 min read

The Viewer Role on the Palisade platform provides a read‑only window into domain activity. It’s built for Managed Service Providers (MSPs) who need to show customers a high‑level overview without allowing any configuration changes. Viewer Role illustration

Who can use the Viewer Role?

MSPs can assign the role at both the Domain Group and individual Domain levels. A Group‑level Viewer automatically inherits permissions for any new domains added to that group.

Palisade multi-tenant dashboard with customer groups, domain counts, and DMARC enforcement progress. — Source: Palisade product page, checked July 17, 2026. First-party public interface excerpt, unmodified. Open the full-size screenshot.

Where do you assign the Viewer Role?

You can add Viewers from the Domain Management, Domain Group Management, or User Management pages within Palisade.

What can Viewers see?

What can Viewers NOT do?

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Written by

Taylor Tabusa

Co-Founder & Head of Business Development, Palisade

Taylor Tabusa is the co-founder and Head of Business Development at Palisade, helping managed service providers turn email security into a practical, valuable service.