# What is the new Viewer role on the Palisade platform?

> Learn how Palisade’s new Viewer Role gives MSPs a secure, read-only view of domain data, boosting transparency without risking configuration changes.

The Viewer Role on the Palisade platform provides a read-only window into domain activity. It’s built for Managed Service Providers (MSPs) who need to show customers a high-level overview without allowing any configuration changes.
![Viewer Role illustration](/images/cms/68dd2cacbc26d8a8d4e3b798_img-zfkney4umgytfiozbozxxolu.png)
## Who can use the Viewer Role?

MSPs can assign the role at both the Domain Group and individual Domain levels. A Group-level Viewer automatically inherits permissions for any new domains added to that group.

![Palisade multi-tenant dashboard with customer groups, domain counts, and DMARC enforcement progress.](/images/editorial/new-viewer-role-palisade-platform/palisade-multi-tenant-dashboard.png "1800x1240")

*Source: [Palisade product page](https://www.palisade.email/), checked July 17, 2026. First-party public interface excerpt, unmodified.*

## Where do you assign the Viewer Role?

You can add Viewers from the Domain Management, Domain Group Management, or User Management pages within Palisade.

## What can Viewers see?

## What can Viewers NOT do?

## Quick Takeaways

## Frequently Asked Questions

### Why does Palisade offer a Viewer Role?

The Viewer Role lets MSPs give clients visibility into email security metrics without risking accidental changes. It balances transparency with protection.

### Can a Viewer access the Domain Scanner?

Yes, Viewers can open the Domain Scanner page but cannot generate or manage the widget, keeping the environment read-only.

### Is the Viewer Role available for existing customers?

Absolutely. You can assign the role to any user via the management pages, whether they’re new or already on the platform.

### Do Viewers see the same data as admins?

Viewers see the same reports and dashboards as admins, but they lack any edit or configuration controls.

### How does the role affect billing?

The Viewer Role is included in existing plans at no extra cost. It’s a permission setting, not a separate license.